Distribution information

At Haute Haven, we take pride in ensuring that our products reach our customers in a timely and efficient manner. Please review the following information about our distribution process:

1. Shipping Locations
   We currently ship our products to various locations worldwide. However, please note that shipping availability may vary depending on your location. Some regions may have restrictions due to local regulations or logistics challenges.

2. Processing Time
   Orders placed on our website typically take 1-3 business days to process before they are shipped. This processing time includes order verification, product inspection, packaging, and preparing for dispatch. During peak seasons or promotional events, processing times may be extended.

3. Shipping Methods
   We offer several shipping methods for your convenience, including standard, express, and international shipping options. Shipping fees and estimated delivery times will be calculated at checkout based on your location and the shipping method you choose.

4. Delivery Times
   Delivery times vary depending on the destination and shipping method selected. Estimated delivery times are as follows:

   • Standard Shipping: 7-14 business days
   • Express Shipping: 3-7 business days
   • International Shipping: 10-21 business days

   Please note that these are estimated times and can be affected by factors beyond our control, such as customs delays or local courier services.

5. Customs, Duties, and Taxes
   For international shipments, customs, duties, and taxes may be applied by the destination country. These fees are not included in the product price or shipping costs and are the responsibility of the customer. We recommend checking with your local customs office for more information on any applicable fees.

6. Tracking Your Order
   Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your package's status and estimated arrival.

7. Lost or Delayed Shipments
   While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances. If your order is delayed or lost during shipping, please contact our customer service team for assistance. We will work with the carrier to locate your package or offer a resolution.

8. Returns and Exchanges
   For information regarding returns and exchanges, please refer to our Return Policy.